Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and contact information (email, phone number)
• Company information
• Payment and billing information
• Social media account information
• Communication preferences

Usage Information

• Log data and analytics
• Device and browser information
• IP address and location data
• Interaction with our services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Develop new products and services
• Monitor and analyze trends and usage
• Detect and prevent fraudulent transactions

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your consent or at your direction
• With service providers who work on our behalf
• To comply with legal obligations
• To protect rights, privacy, safety, or property
• In connection with a business transaction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Instagram and Facebook Data Usage

When you connect your Instagram or Facebook Page to SocialSelling.AI, we access and use Platform Data (data from Meta/Facebook platforms) in the following ways:

Data We Access

• Instagram Direct Messages sent to your connected Instagram Business account
• Facebook Messenger conversations for your connected Facebook Pages
• Instagram and Facebook account profile information (username, name, ID)
• Message timestamps and conversation metadata

How We Use Platform Data

• Display customer messages in your unified inbox
• Enable you to send responses to customers
• Track conversation history and response times
• Generate analytics to improve customer service

Platform Data Protection

• We ONLY access data for accounts you explicitly connect
• We NEVER share your Platform Data with third parties
• All Platform Data is encrypted at rest (AES-256) and in transit (TLS 1.3)
• You can disconnect accounts and request data deletion anytime
• We comply with Meta's Platform Terms and Data Use Policy
• Data retention: As long as your account remains connected, or 90 days after disconnection

Your Control Over Platform Data

You maintain full control over your Platform Data. You can:

• Disconnect your Instagram or Facebook accounts at any time
• Request deletion of all Platform Data we have collected
• Export your data in machine-readable format
• Revoke our access through your Facebook/Instagram settings

9. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by SocialSelling.AI. We are not responsible for the privacy practices of these third parties.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. By using our services, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: